These companies use AI to enhance business processes, from automating customer support to beefing up cybersecurity.
Written by Alyssa Schroer
Artificial intelligence has many applications beyond robots and self-driving vehicles. In fact, companies of all kinds rely on AI to optimize business processes and drive growth.
The companies below provide AI-powered products to help optimize customer success, cybersecurity, recruiting or sales and marketing efforts, to name a few examples.
Customer support is a key part of many businesses, and now customer service is accessible around the clock thanks to AI chatbots. Integrated into business websites and social channels, chatbots field questions and provide assistance so there’s less need to hold for the next available representative. Here are just a few chatbot solutions that are improving customer success.
Founded: 2015
Location: Palo Alto, California
Businesses use Navan’s software solutions to plan individual and group trips, as well as oversee policy compliance for travel-related spending. The Navan platform features an AI-powered virtual assistant known as Ava that’s available 24/7 to provide users with support and recommendations based on analysis of real-time travel and spending data.
Founded: 2013
Location: New York, New York
MaestroQA offers management software to improve its client companies’ customer service interactions, such as training employees, identifying training gaps and automating repetitive tasks. Managers can monitor customer service agents to gain insight into their quality assurance practices.
Founded: 2012
Location: Chicago, Illinois
Prosodica uses AI and machine learning to power conversational analytics technology that helps businesses improve the customer experience. Its platform is able to analyze customer interactions and offer performance insights intended to inform the way businesses coach team members on providing quality service.
Founded: 1999
Location: Belmont, California
RingCentral offers a range of AI-powered business communication products that serve organizations of all sizes, from startups and small businesses to major enterprises. Its solutions include RingCX, which has features like AI-enabled coaching and automated conversation summaries that are meant to help contact center employees optimize customer experiences.
Founded: 2015
Location: Fully Remote
Kustomer offers customer relationship management products and services that rely heavily on AI. Serving the retail and e-commerce, financial services, travel and hospitality, government and higher education sectors, Kustomer’s range of offerings includes KIQ Customer Assist, a customer service AI that uses language models to resolve customer issues within conversational exchanges.
Founded: 1998
Location: New York, New York
PwC’s consulting services and tech capabilities fall under a variety of umbrellas, with AI positioned as an area of priority. The company has established a partnership with Microsoft to bring secure, generative AI solutions to businesses via Azure OpenAI. One application is PwC’s collaboration with a consumer packaged goods company to implement a generative AI model to support customer service representatives by automatically responding to simple questions and forwarding more complex questions to the right personnel.
Founded: 2018
Location: Santa Monica, California
Edify makes communications products for large companies and organizations. It offers contact centers, a unified communications channel and integrations with Salesforce and Zendesk. Edify products are powered by AI, which allows them to include real-time analytics and feedback at scale. The Edify Self-Service customer service solution is an AI agent that customers can interact with at any time of day, without having to email or call a person at a contact center.
Founded: 2011
Location: San Francisco, California
Intercom provides customer service solutions for clients in the e-commerce, financial services, education and healthcare spaces. It uses a combination of human employees and an AI chatbot to respond to customer inquiries, automate responses to service requests and reach out to customers proactively to offer support.
Founded: 2008
Location: San Francisco, California
To personalize the customer service experience, Twilio equips companies with a versatile contact center platform with automation features, including chatbots, call routing processes and auto-responses for after-hours questions. Twilio’s product can also adapt to voice, WebChat, SMS and WhatsApp formats, allowing businesses to connect with customers through their preferred medium.
Founded: 1995
Location: Columbus, Ohio
Emplifi develops customer relations and customer service products for many industries including automotive, finance and retail. Its conversational bot, Shop Clerk, uses natural language processing to guide customers through the e-commerce experience with real-time product recommendations, shipping status updates and other shopping details. Shop Clerk also engages shoppers in their preferred language, resulting in more personalized online customer service.
Founded: 2017
Location: San Francisco, California
Acquire’s platform provides solutions for more effective customer-business communication. That includes an AI-based chatbot that answers questions and frees up time for customer success teams, as well as analytics for companies to see how well the bot handles each question. And if a bot doesn’t understand a question, it connects the customer with a human representative.
The hacking of unprotected online information can lead to irreversible losses for a business and its customers, which is why cybersecurity is a must in today’s digital world. Thanks to artificial intelligence, the line of defense is becoming more impenetrable. These companies use AI to detect threats, repel attacks and predict future breaches.
